Client Experiences
Hear from parties who have worked with accord chmb to resolve their disputes constructively.
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Experiences from parties we've assisted in reaching resolution
James Leung
Technology Sector, Hong Kong
We faced a software development disagreement with a vendor that threatened project timelines. The mediation process helped us understand each other's concerns better and reach an arrangement that kept the project moving forward. The mediator created a constructive environment where both sides could speak candidly about technical expectations and business realities.
January 15, 2026
Michelle Chan
Construction Industry, Kowloon
Our construction project dispute involved complex technical issues and substantial sums. The arbitration representation we received was professional and thorough. The team understood building industry specifics and presented our position clearly. While the process took several months, the outcome was fair and the confidential nature of arbitration protected our business interests.
January 8, 2026
Robert Tam
Manufacturing, New Territories
The ADR clause drafting service helped us prepare better contracts for our supplier relationships. The provisions we developed address our specific manufacturing context while remaining enforceable and practical. Having these mechanisms in place gives both us and our partners confidence about how potential disagreements would be handled.
December 30, 2025
Amanda Lee
Professional Services, Central
Partnership disagreements can be particularly challenging since professional relationships matter. The mediation helped us address underlying concerns about firm direction and workload distribution without damaging our working relationship. We emerged with clearer agreements about responsibilities and a better mutual understanding.
January 20, 2026
David Kwok
Import/Export, Tsim Sha Tsui
Cross-border disputes can be complicated by different legal systems and cultural expectations. The team's regional experience was valuable in navigating these complexities during our arbitration. They understood both the Hong Kong perspective and considerations from our counterpart's jurisdiction, which helped achieve a workable resolution.
January 5, 2026
Susan Kwan
Retail Business, Causeway Bay
We had a landlord-tenant disagreement about lease terms that was affecting our business operations. The mediation resolved the matter in just three weeks, which was much faster than court proceedings would have been. The cost was reasonable and the confidential nature meant our business reputation remained protected throughout.
January 12, 2026
Success Stories
Detailed accounts of dispute resolution journeys
Challenge
A technology startup and their development partner had conflicting views on whether software deliverables met specifications. The dispute threatened completion of a product launch scheduled within six weeks, with significant financial implications for both parties.
Solution
Through two mediation sessions, we helped parties clarify technical expectations, identify which features were essential versus desirable, and develop a revised timeline that addressed both quality concerns and launch deadlines. The process included technical review with independent assessment.
Results
Agreement reached within three weeks, allowing product launch to proceed with minor delay. Partnership relationship preserved, with parties continuing to work together on subsequent projects. Both reported satisfaction with outcome fairness.
"The mediator helped us move past blaming and focus on solving the actual technical issues. We found solutions we wouldn't have considered in adversarial proceedings."
- Startup Founder, January 2026
Challenge
Commercial property owners and tenants disagreed about responsibility for facility upgrades during lease renewal negotiations. The dispute involved interpretation of maintenance clauses and market rate adjustments, with both parties prepared for extended litigation if necessary.
Solution
Arbitration proceedings allowed both parties to present expert evidence about facility conditions and market comparisons. The tribunal heard arguments over three days and issued a reasoned award addressing each disputed clause, providing clear guidance on responsibilities and fair adjustments.
Results
Final award issued within five months, significantly faster than court litigation would have been. Clear allocation of upgrade responsibilities enabled lease renewal to proceed. Confidential proceedings protected both parties' business relationships in the commercial property market.
"The arbitration process gave us a fair hearing while maintaining confidentiality. The award was well-reasoned and addressed our concerns directly."
- Property Management Company, December 2025
Challenge
Manufacturing company entering new supplier relationships wanted dispute resolution provisions that would protect interests without appearing adversarial. Previous litigation experience had been costly and time-consuming, motivating interest in better contractual planning.
Solution
Our ADR clause drafting service developed tiered escalation provisions appropriate to their industry. The framework included negotiation periods, followed by mediation requirements, with arbitration as final backstop. Provisions considered supply chain urgency and quality standards specific to manufacturing.
Results
Clauses implemented in template agreements used with twelve suppliers. Framework has been utilized twice in minor disagreements, both resolved at mediation stage without proceeding to arbitration. Company reports improved confidence in supplier relationship management.
"Having these provisions in place from the start changes the dynamic. When issues arise, both sides know there's a fair process available, which encourages early resolution."
- Procurement Director, January 2026
Professional Recognition
Measures of our practice quality and client satisfaction
140+
Disputes Resolved
94%
Settlement Rate
6 Weeks
Average Resolution
12 Years
Professional Experience
Contact Information
We're available to discuss your dispute resolution needs
Get in Touch
Phone
+852 3278 4156Address
Room 2501, Admiralty Centre
18 Harcourt Road, Admiralty
Hong Kong
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Join Our Satisfied Clients
If you're facing a dispute or planning ahead with appropriate resolution provisions, we'd welcome the opportunity to discuss how our services might assist. Initial consultations help clarify options and approaches.
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