Privacy Policy

Introduction

accord chmb is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our dispute resolution services.

We comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong and maintain rigorous standards for data protection appropriate to the sensitive nature of legal services.

If you have questions about this policy or our data practices, please contact us at [email protected]

Information We Collect

Personal Information You Provide

We collect information you directly provide when you:

• Contact us through inquiry forms or email (name, email address, phone number, message content)
• Engage our services (additional details relevant to your dispute or legal matter)
• Participate in consultations (information discussed during meetings)
• Subscribe to communications (email address, communication preferences)

Information Collected Automatically

When you access our website, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, referring websites)
• IP address and approximate geographic location
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Providing arbitration, mediation, and ADR clause drafting services
• Responding to inquiries and scheduling consultations
• Managing case files and client relationships
• Communicating about your matter or service

Business Operations

• Processing payments and maintaining financial records
• Improving our website and services
• Analyzing usage patterns and service effectiveness
• Maintaining security and preventing fraud

Legal Compliance

• Complying with legal and regulatory requirements
• Maintaining professional standards and ethics
• Protecting our legal rights and interests

Information Sharing and Disclosure

We maintain strict confidentiality standards and limit information sharing. We may disclose your information in the following circumstances:

With Your Consent

We share information when you have given explicit permission, such as sharing details with opposing parties during mediation proceedings.

Service Providers

We may share information with trusted third parties who assist in our operations:

• IT service providers (email hosting, website maintenance, document storage)
• Payment processors (for billing and financial transactions)
• Professional consultants (subject to confidentiality obligations)

These service providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

Legal Requirements

We may disclose information when required by law, court order, or regulatory authority, or to protect our legal rights and interests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers with access controls and monitoring
• Regular security assessments and updates
• Staff training on confidentiality and data protection
• Physical security measures for document storage

While we take reasonable precautions, no security system is completely secure. We cannot guarantee absolute security of transmitted data.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations:

• Client matter files: Seven years following case conclusion (or longer if required by law)
• Financial records: Seven years as required by Hong Kong law
• Website analytics data: Two years
• Marketing communications data: Until you withdraw consent

Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance, you have the following rights regarding your personal information:

Access and Correction

You may request access to your personal data and request corrections if information is inaccurate or incomplete.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Erasure

You may request deletion of your personal information, subject to our legal and professional obligations to retain certain records.

Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time.

Complaint

You have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong if you believe we have mishandled your personal information.

To exercise these rights, please contact us at [email protected]

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take steps to delete it promptly.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date and may notify you through our website or by email if you have provided contact information.

Your continued use of our services after policy changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: